FAQ / Help Center
Frequently Asked Questions
The ingredients contained in BASE BREAD are listed on our website in the description for each product. Allergens are also listed on each product page.
BASE Cookies Cocoa
INGREDIENTS: GRAHAM BREAD FLOUR, POWDERED BROWN SUGAR, CANOLA OIL, FOOD STARCH-MODIFIED, SOY PROTEIN ISOLATE (DEFATTED SOYBEANS, PALM OIL), WATER, ALMOND POWDER, CHOCOLATE SPREAD (COCOA, BLEND OF VEGETABLE OIL (CORN, PALM, SUNFLOWER, PALM KERNEL, SHEA BUTTER, RAPESEED OILS), ARTIFICIAL FLAVOR), DRIED EGG YOLKS, MILK PROTEIN, DEXTRIN, RICE BRAN, HYDROLYZED WHEAT GLUTEN, DRIED EGG WHITES, GROUND COFFEE, COCOA (PROCESSED WITH ALKALI), LEAVENING (AMMONIUM BICARBONATE), ARTIFICIAL FLAVOR, POTASSIUM CARBONATE, POTASSIUM CHLORIDE, CALCIUM CARBONATE, MAGNESIUM CHLORIDE, VITAMIN PREMIX (ASCORBIC ACID (VITAMIN C), NIACINAMIDE (VITAMIN B3), CALCIUM PANTOTHENATE (VITAMIN B5), PYRIDOXINE HYDROCHLORIDE (VITAMIN B6), RIBOFLAVIN (VITAMIN B2), THIAMINE HYDROCHLORIDE (VITAMIN B1), VITAMIN A PALMITATE (VITAMIN A), FOLIC ACID (VITAMIN B9), CYANOCOBALAMIN (VITAMIN B12)), SODIUM ASCORBATE, BLEND OF OIL AND FAT POWDER CONTAINING VITAMIN K2 (SUNFLOWER OIL, BACILLUS SUBTILIS EXTRACT), POWDERED KELP, AMINO ACID.
BASE Cookies Coconut
INGREDIENTS: GRAHAM BREAD FLOUR, POWDERED BROWN SUGAR, CANOLA OIL, FOOD STARCH-MODIFIED, SOY PROTEIN ISOLATE (DEFATTED SOYBEANS, PALM OIL), WATER, ALMOND POWDER, COCONUT POWDER, DRIED EGG YOLKS, MILK PROTEIN, DEXTRIN, RICE BRAN, HYDROLYZED WHEAT GLUTEN, DRIED EGG WHITES, LEAVENING (AMMONIUM BICARBONATE), POTASSIUM CARBONATE, POTASSIUM CHLORIDE, CALCIUM CARBONATE, ARTIFICIAL FLAVOR, MAGNESIUM CHLORIDE, VITAMIN PREMIX (ASCORBIC ACID (VITAMIN C), NIACINAMIDE (VITAMIN B3), CALCIUM PANTOTHENATE (VITAMIN B5), PYRIDOXINE HYDROCHLORIDE (VITAMIN B6), RIBOFLAVIN (VITAMIN B2), THIAMINE HYDROCHLORIDE (VITAMIN B1), VITAMIN A PALMITATE (VITAMIN A), FOLIC ACID (VITAMIN B9), CYANOCOBALAMIN (VITAMIN B12)), SODIUM ASCORBATE, BLEND OF OIL AND FAT POWDER CONTAINING VITAMIN K2 (SUNFLOWER OIL, BACILLUS SUBTILIS EXTRACT), POWDERED KELP, AMINO ACID.
BASE Cookies Cocoa contains WHEAT, EGG, MILK, SOY, ALMOND, SHEA NUT.
BASE Cookies Coconut contains WHEAT, EGG, MILK, SOY, ALMOND, COCONUT.
BASE FOOD products are developed under the guidance of nutritionists and nutrition experts. Gluten allergies are uncommon among the Japanese population, and the benefits of a gluten-free diet are not generally recognized for those without gluten allergies. If you experience no discomfort after consuming bread or noodles, you can enjoy BASE FOOD products without worry.
About BASE Cookies
To supplement nutrition, vitamins have been added to some of our products. We use common vitamins also found in supplements.
About Ingridients
We include kelp because it's packed with essential minerals such as calcium, iron, sodium, potassium, and iodine.
The rice bran flour used in BASE BREAD is made from the bran part that is removed when rice is polished. The bran and germ removed at the time of rice polishing are rich in vitamins, minerals, and dietary fiber.
Customer Service Center
Customer service from the FAQs can be found by category. We publish a lot of BASE FOOD information. If you have any of the following questions, please feel free to contact us at the following e-mail address.
If you experience any issue with the product, we will investigate and offer a refund or replacement for the affected item. Please contact your seller or us via email at basefood_us@basefood.co.jp for assistance, providing the following information to ensure a thorough investigation:
* Full Name
* Email Address
* Phone Number
* Place of Purchase (e.g., store name, website)
* Photo of the entire product
* Photo of the back of the packaging (showing the expiration date, manufacturer's code, and product name)
* Detailed description of the issue
To investigate potential health risks, we may request the return of the product. We apologize for any inconvenience this may cause and appreciate your cooperation in retaining the product until we determine if its return is necessary. If required, we will cover the return shipping costs.
Please note that refunds are only available for products purchased through official channels. We are unable to process refunds for products purchased from unauthorized sellers.
For any inquiries regarding collaborations or media coverage, please contact us. basefood_us@basefood.co.jp